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Job OverviewContent Description Continuous Improvement Officer: The Customer Service (CS) Amazon Customer Excellence System (ACES) ACES Continuous Improvement Officer will assist with and run continuous improvements with CS processes, align local priorities with customer requirements and partner with the Worldwide CS ACES team to implement changes throughout the CS network. The incumbent will also conduct process improvement projects, facilitate meetings, and facilitate training on process improvement concepts and techniques as appropriate. This role reports directly to the ACES Manager. Key Responsibilities • Facilitates the execution of the WW ACES strategy through local management and support teams. • Coaches and trains local management, CS Associates and project teams on ACES concepts and methodologies. • Performs quantitative examination of key process indicators to identify opportunities for process improvement. • Demonstrates discretion in coordination of project scoping and selection to align with business goals. • Oversees segment of site project portfolio as assigned, assisting individual project managers with execution and delivery of results. • Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact. • Help drive site communication, including project updates and other initiatives through approved site communication plan. • Runs projects as assigned by manager. • Attend meetings as necessary to facilitate growth and network-wide parity. Basic Qualifications • Bachelor's degree or equivalent post-secondary degree • Experience using Voice of the Customer analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts. • Project management experience. • Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels • Experience communicating and presenting to groups • Proficiency with Microsoft Office products Preferred Qualifications • Experience guiding and/or participating in structured process improvement activities such as Kaizen Events • Experience managing a project portfolio. • Lean Six Sigma Green or Black Belt Certification • Mastery of SQL, SharePoint, Excel, Power Point, Word and Statistical package (e.g. JMP or Minitab) • Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis • Advanced degree (technical or MBA) preferred • Solid verbal and written communication skills. • Self-starter capable to taking initiative and working with minimal direction. Company - Amazon Operation Serv Colombia Job ID: A865640
- Offered Salary$101,670 P.A
- Career LevelOfficer
- Experience2 Years
- QualificationBachelor Degree